Mentec SelfServe

Overview

Mentec SelfServe is a comprehensive, flexible solution for customer self-server over the Internet. SelfServe enables your organisation to offer the services - traditionally provided by your staff via the telephone - over the Internet. - this can be done at your customer's convenience and cost saving to your business.

SelfServe can be fully integrated with your back-office enterprise system and can provide services to your customers such as account queries, online product catalogues, product configuration and pricing tools and secure order processing.

Key Features

SelfServe provides your customers with a consolidated view of all of their transactions with your organisation..

Account View

• Full online interactive statement
• Drill through to source documents
• Online invoice/credit re-print
• Drill through to scanned proof of deliveries

Order Status

• Real-time view of current status of all orders in back office ERP
• Drill through to order details
• Sort and search by configurable fields including; customer order number, customer product code , your product code , date range, order status and custom fields

Purchase Analysis

• Summarised view of all purchase activity
• Drill down to supporting transactions
• Sort and search by configurable fields including customer product code , your product code, date range and custom fields

On-line requisitioning ,ordering and payment processing.

SelfServe facilitates online ordering, requisitioning and payment processing, including full integration with your back office ERP system.

Online Catalogue

• User definable catalogue fields
• Multi-level category hierarchy supporting multiple category navigation paths to the same product
• Supports product option definition to simplify catalogues for attributes such as colour, size etc
• Supports user-maintainable customer product codes
• Full product quick search and advance search options

Requisitioning

• Multi-level requisitioner /approver hierarchy
• Full requisition routing workflow
• Integration with email and XML for progress notifications
• Full security access control over visibility of information such as prices, suppliers etc at a user level

Order Processing

• Full integration with your back-office ERP for items such as product catalogue , product price, customer-specific pricing rules , account information etc
• Price change checking and notification
• User definable favourites list to facilitate quick ordering
• Support for account based transactions and credit card based payments